Fidevo AI Labs · Productivity and knowledge
One place to answer questions, and a record of every answer given.
Answerwell brings helpdesk ticketing, a versioned knowledge base and live assistance into a single service, and measures how often the knowledge base answers first.
What it does
Register purpose: helpdesk, knowledge base and live assistance. The scope below is the full specified capability set.
01
Ticket intake and routing
Every request lands in one queue and is routed by category and team.
02
Searchable knowledge base
Articles are searchable and versioned, so answers have a history.
03
SLA tracking
Response and resolution targets are tracked per ticket priority.
04
Live chat and assist
A widget answers in the moment, backed by the same knowledge base.
05
Deflection reporting
Shows how often the knowledge base resolves a query before a ticket is raised.
Who it is for
Answerwell is specified for internal teams who answer the same questions repeatedly and need the answers to hold.
- Internal IT helpdesk teams
- Support and service desk agents
- Knowledge and documentation owners
- Team leads accountable for SLAs
- Operations teams fielding repeat questions